If you’re not happy with the purchase you made with Ghani Himalayan Salt, return the item within 30 days of the date of invoice delivery for complete refund (some limitations apply). Credit will be given after Ghani Himalayan Salt receives the items returned. We cannot refund the cost of shipping on delivery or returning goods. Credit card purchases will be credited to the credit card used. Other purchases will be reimbursed by check, money order for international purchases and store credit.
Contact us at HEAD OFFICE, 45 Aurangzeb Block, New Garden Town, Lahore – Pakistan, Phone number +92-42-35952184 or +92-42-35952185, you can also visit our Website: www.ghanihimalayansalt.com. Include your contact information, your invoice number, as well as the product code as well as the quantity of the product you want to return.
We value complaints since they allow us to improve our products as well as our customer service. SALT Ghani Himalayan Salt, is committed to fair, consistent and secure handling of complaints and to resolve complaints as soon as we can. If feasible complaints are resolved within the first contact. If the complaint isn’t addressed immediately, the complainant will be provided with a time frame and a contact number as well as details about our process for handling complaints. When feasible, the person who is taking the complaint information will be the person to contact. Staff members can settle a complaint by providing an exchange, refund or a replacement product.
They will also be informed about the progression of their complaints in particular if there is any delays or modifications to the plan of action. The customer will also be informed about any changes made to our services or products due to their complaint. Personal information of customers or information about their complaint will not be disclosed to any third party unless we obtain their written consent.
If we are unable to solve the complaint to the satisfaction of the customer We will notify the customer of the best avenues to pursue further actions HEAD OFFICE, 45 Aurangzeb Block, New Garden Town, Lahore – Pakistan.