The Nature's Gem

Shipping Policy

1. We ship our Himalayan salt products across Pakistan with orders processed within 3-5 business days upon payment confirmation.

2. Shipping costs are calculated based on order weight and destination, visible during checkout.

3. Estimated delivery times are provided, yet unforeseen circumstances or customs may affect schedules.

4. Customers receive a confirmation email with tracking details upon shipment.

5. Ensure someone is available to receive the package upon delivery.

Returns and Refunds Policy

1. Notify us within 48 hours of delivery with photo evidence of any damaged items received.

2.Each case is assessed individually; damaged items may qualify for a refund or replacement.

3. Return shipping for damaged items is covered by us.

4. Hygienic reasons restrict returns of opened or used salt items, unless damaged upon arrival.

5. Refunds, if approved, are processed within 3-5 business days to the original payment method.

6. Replacements are subject to product availability.